Customer satisfaction

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COMPANY
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PURCHASED PRODUCTS
PRODUCT

Please rate the quality of Motovario products

Importance:
Perceived quality:

Please rate the documentation provided with Motovario products

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Perceived quality:

Please rate the Quality to Price Ratio of Motovario products in comparison to the standard market

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Perceived quality:

Please rate Motovario’s performance on creating customised products or accessories

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SERVICE

Please rate the competence of Motovario personnel on your industrial segment

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Perceived quality:

Please rate our understanding of your needs

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Perceived quality:

Please rate user-friendliness of our online services (ESS, Order Tracking, Stock Availability)

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Please rate the skills and thoroughness of our communications

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Perceived quality:

Please rate the courtesy of Motovario’s personnel/representative

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LOGISTICS

Please rate our on time deliveries

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Perceived quality:

Please rate our effectiveness of full quantity deliveries

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Perceived quality:

Please rate our shipping or logistic information

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ASSISTANCE

Please rate our pre-sales activity

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Perceived quality:

Please rate our response time / closing time regarding complaints

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Perceived quality:

Please rate Motovario’s performance for on-site repairs at your facility

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OVERALL

Please rate your overall experience with Motovario

Perceived quality:

What do you really appreciate of Motovario compared to other competitors?


What do you really appreciate of our competitors compared to Motovario (please specify competitor's name)


Any further comment or suggestion is appreciated and could be added in the box here below

QL0152 Rev.5