Customer satisfaction

Customer satisfaction

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COMPANY
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PURCHASED PRODUCTS
PRODUCT

Please rate the quality of Motovario products

Importance:
Perceived quality:

Please rate the documentation provided with Motovario products

Importance:
Perceived quality:

Please rate the Quality to Price Ratio of Motovario products in comparison to the standard market

Importance:
Perceived quality:

Please rate Motovario’s performance on creating customised products or accessories

Importance:
Perceived quality:
SERVICE

Please rate the competence of Motovario personnel on your industrial segment

Importance:
Perceived quality:

Please rate our understanding of your needs

Importance:
Perceived quality:

Please rate user-friendliness of our online services (ESS, Order Tracking, Stock Availability)

Importance:
Perceived quality:

Please rate the skills and thoroughness of our communications

Importance:
Perceived quality:

Please rate the courtesy of Motovario’s personnel/representative

Importance:
Perceived quality:
LOGISTICS

Please rate our on time deliveries

Importance:
Perceived quality:

Please rate our effectiveness of full quantity deliveries

Importance:
Perceived quality:

Please rate our shipping or logistic information

Importance:
Perceived quality:
ASSISTANCE

Please rate our pre-sales activity

Importance:
Perceived quality:

Please rate our response time / closing time regarding complaints

Importance:
Perceived quality:

Please rate Motovario’s performance for on-site repairs at your facility

Importance:
Perceived quality:
OVERALL

Please rate your overall experience with Motovario

Perceived quality:

What do you really appreciate of Motovario compared to other competitors?


What do you really appreciate of our competitors compared to Motovario (please specify competitor's name)


Any further comment or suggestion is appreciated and could be added in the box here below

QL0152 Rev.5
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